FAQ's
We’ve put together a library of our customers’ most frequently asked question for you. If you don’t find the answer you’re looking for, simply send us an email to server@smytoys.com
How do I register?
Click on "Join us" tab on the right position of page.Please fill the details in the page carefully,then click”Creat My Account and will be succeed to create a new user for it.
Why do I need to register?
We have undertaken a number of initiatives to make our website and the information on it more secure. This is important as we design all our products and sell only to approved customers.
I’m already a customer, why do I need to register?
As previously mentioned we’ve been working hard to make our website a more secure searching environment for our customers. This allows us to keep our customer information better secured over the internet and also allows us to give access only to valid companies.
What should I do if I forget my password?
Send an e-mail to: server@smytoys.com, we will assist you.
How to get your quotation?
Open our product catalogue, double click on an image to get details about the product, if you are interested in this item, click “Add Basket” to add this item to your inquiry. After you find all interested items, open “inquiry now”.Please login in and fill your inquiry detail,then click “SUBMIT” to send us your inquiry. We will send you quotation within 2 working days.
Why can’t I view your product online?
Since we will protect our creation and we can only sell to valid customer. Once you have registered and been issued an ID and password you will be able to access our products.
I’m concerned with companies selling my information to marketing firms, etc. Will Silver House sell or solicit any information about me?
We guarantee our customer we won’t sell or solicit their information, email addresses or products purchased to other companies. We do not participate in any type of soliciting.
When do your catalogue come out during the year?
Our catalogue will update once a month.
What’s the advantage to register as a member?
If you register as our member, you can view our latest toys products and receive our quotation in time. You can also check our correspondence when you login.
Which information will be collected by Smarteam.com?
Such as your company name(not necessary), address, contact person, telephone number, fax number, email and etc.